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Managed IT Services


Let us take care of everything IT.

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Managed IT Services


Let us take care of everything IT.

Fully Managed IT.  Hassle Free.

 At XCEL, we believe true managed IT services should create less work for you, not more.  It should create and foster more productive employeesbetter moralereduced risk, competitive advantage and above all else, peace of mind.  

That's why we created Tech360.


Tech360 allows you to rest easy knowing IT is under control.  Providing cost certainty, strategic guidance, and award winning end-user support, XCEL can help your company breathe easier about IT. 

 

VCIO and Strategy

Executive reporting and metrics

Executive reporting and metrics

Having a plan for your IT environment and a defined direction can focus the benefits of IT on your business goals, save money, and provide an innovative advantage to your company.  XCEL provides the experienced guidance to your business from our VCIO team that has helped dozens of our clients serve their business.

We work with you to build the road-map and stay on top of it to make sure it continues to meet the objectives.  

 

Network Administration

Full Network Administration

Full Network Administration

Beyond the hardware and software that runs your network, it is vital to have the administration to support that. Policy, procedures and best practices can be implemented that will streamline your day to day interaction with technology, becoming more efficient, stable and secure. XCEL employs a suite of tools and processes to monitor and manage your network behind the scenes so that you can enjoy the use of technology without the hassle of interruption.

And to help management understand what is going on with their technology investment we provide in depth reporting on the key metrics that matter to the business.

 

Cost Management

Fixed cost plans to help manage your budget

Fixed cost plans to help manage your budget

Whether your business is growing or downsizing, we make sure to scale the costs of IT to continue to meet your requirements.  We work with you to properly budget all the costs of IT to provide you with cost certainty, hassle free support, and avoid the unknown costs of IT.

 

Support Services

24 x 7 Emergency Response

24 x 7 Emergency Response

Even XCEL cannot prevent all network and end user issues from happening.  The first person you talk to will help you resolve the issue, getting started within 30 minutes on average. Our service desk, on-site team and management will make sure your request is handled quickly and exceeds your expectation. It is important to get people back to work and keep their frustration at a minimum, always handled with respect and a smile by our professional staff. Our technical team are available 24 x 7 to assist when you are away from the office, working late, or in an airport needing to get connected.

 

Included Services

Strategy, design, support, maintenance and management of all your IT needs - XCEL provides a full scope of IT care and services.

Antivirus, antispam, help desk and monitoring all included.

Antivirus, antispam, help desk and monitoring all included.

  • Proactive technology management
  • Remote monitoring and alerting of network, servers, and workstations
  • Antivirus and spam management
  • Patch management
  • Best practices applied to keep network optimal
  • Policy and procedures to keep the network safe and compliant
  • Reporting on key metrics, milestones and network status
  • Service desk and onsite support
  • Ticket management, escalation and approvals
  • Technology consulting
  • Dedicated VCIO
  • Budget planning

"XCEL is successful because the company understands it's a customer service company.  It also just happens to be an IT company as well."