Managed Services

Get all the IT services you need, at a cost you can handle.  XCEL’s Managed Services plan, Tech360, allows you to rest easy knowing we have IT under control. If you don’t know what Managed Services are, it can be summed up in 2 quick points:

  1. All-inclusive IT support service
  2. Flate-rate monthly cost that you can budget

The following are a few of the angles we cover:

Security

We put in the ground work and equipment to ensure your email, servers, computers, and data are clean and protected from viruses and malware.

Strategy

Using our experience and expertise, we work with your team to build an IT roadmap for your business based on growth plans, and business objectives.

Hardware

Take advantage of our volume and vendor agreements, we can provide you with new hardware (computers, laptops, servers) at a low monthly cost that gets bundled with your support plan.

Backup & Recovery

To ensure that your critical data and servers are always properly backed up and recoverable, we put proven systems in place to manage, test, and also store your backups offsite.

Remote Monitoring

By having us watch your network around the clock and solving minor issues as they arise, we reduce the potential of them evolving into unplanned network outages and business disruptions.

Maintenance

Having us proactively patching, updating, and constantly caring for your network will allow you to sleep peacefully knowing that the system is safe from known vulnerabilities, security holes, and performance inhibiting bugs.

End-User Support

The easier it is to submit a request, the better. Using our tray-icon, you can submit a support request in just 3 clicks. Once in our system, a member of our team will contact you to solve the issue in the most efficient manner.

Business Review

Meet with us once a quarter to review support, service, and network trends. This will allow us to make any adjustments necessary to ensure the system works for your business as effectively as possible, and the IT roadmap is still accurate.

John Azevedo – IT Analyst

John Azevedo joined the XCEL team in October 2009, just after moving from Brazil where he graduated with a Bachelor of Computer Science from the Catholic University of Pernambuco. Having worked in IT for several years, John has acquired significant experience supporting IT environments for different business areas such as Retail, Technology, Financial, and Oil & Gas.